Can't attend?

All purchased tickets/race registrations will be honored for April 23-25, 2021.
However, if purchasers are unable to attend, we will process refund requests received by April 19, 2020.

FESTIVAL TICKETS AND 5K RACE REGISTRATIONS PURCHASED THROUGH EVENTBRITE:

  All refund requests must be received by April 19, 2020

  You may request a refund by any of the following methods (but please SELECT ONLY ONE):

    • By clicking Contact the Organizer through the button included in your My Tickets button in your Eventbrite account
    • By clicking Contact the Organizer in your Confirmation email
    • By clicking Contact the Organizer on the bottom of event listing page they purchased from.  Please note you will need to click “Contact the organizer” again at the bottom of the pop up window.  (Do not click “Can I get a refund?”)

View more step by step instructions on how to “Contact the organizer” here

  Please include the following information with your refund request:

    • Eventbrite Order ID
    • Email (used to purchase tickets)
    • First Name
    • Last Name

* Hold tight!  Please allow Eventbrite 5-7 business days in order for your refund to be processed.

5k RACE REGISTRATIONS PURCHASED THROUGH ACTIVE OR RUNSIGNUP:

Visit this page to select your options before April 19, 2020.

TICKET SWAP

Ticket Swapper applications and refundable ticket deposits will be honored for the new festival dates: April 23-25, 2021!  However, if you can’t make it and have already paid your refundable deposit, you can cancel prior to April 19, 2020 for a refund with no penalties. Log in to your FestiVol account and select cancel. Please note application fees are non-refundable.  Ticket Swap applications will re-open on April 20, 2020.

VENDORS, SPONSORS, SUPPLIERS

Vendors, Sponsors and Suppliers- please contact your festival representative to inquire about options.